Effective Negotiation Skills

This is a 2 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us at our Associated Training offices on 0115 9849940 for details.

Suitable for those new to negotiating as well as those with some experience who wish to refresh and increase their existing knowledge and techniques, the Effecting Negotiation Skills course is a practical 2-day workshop aimed at those involved in negotiations with both internal and external customers, as well as complainants.

Objectives: By the end of the course participants will be able to:

Understand the importance of preparation and how to set about it
Use a proven model to move through the stages of negotiation to work towards a win-win situation every time
Explain the different styles of negotiating
Establish both their and the other party's bargaining positions
Effectively close and confirm the negotiation
Demonstrate their negotiation techniques

Module One - An introduction to negotiation

Assessment of your current negotiation strengths and improvement areas
What is negotiation?
Why do negotiations break down?
How successful are you in negotiation?
The negotiation model – the four stages

Module Two – The preparation stage

The importance of preparation
Why we need to prepare
What to prepare
Preparing a range of objectives
Constants and variables
Researching the other party

Module Three - The discussion stage

Rapport building
Opening the negotiation
Questioning techniques
Listening skills
Controlling emotions
Spotting the signs - Non-verbal communication and voice clues

Module Four – The proposing Stage

Stating your opening position
Responding to offers
Adjournments
Effective tactics to employ

Module Five – The bargaining and closing stage

Making concessions – the techniques
Closing techniques
Confirming agreement
Negotiation video role-play and critique

All delegates will receive a certificate after completion of the course.

Currently Schedules Courses:

The prices below also include the following:

All course notes and material

Lunch and refreshments

Certificate costs

Free On-site Car Parking

Scheduled Open Courses:

This course is not currently scheduled. If you have a need for this course, please contact us online or call us at our Associated Training offices on 0115 984 9940 as we may be able to schedule it for you.

General Information:

Home Special Offers Open Courses Online Courses Bespoke Training Full Course List Free Sales Videos Vacancies Links Contact Us

Related Adverts:

For further details about how we can help your business with its sales training needs, contact one of our specialist sales training advisers at our Associated Training offices on:
Telephone: 0115 984 9940
Fax: 0115 921 5352
Online Contact Form

Sitemap