Making Quality Telephone Appointments

This is a 1 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online, or call us at our Associated Training offices on 0115 9849940 for more details.

Who will benefit: Anyone who needs to secure quality appointments by telephone with new or existing customers. This course is suitable for sales people making appointments for themselves and those who are making appointments on behalf of the external sales force.

Objectives: By the end of the course participants will be able to:

Understand the need to generate new business
Prepare for telephone appointment making
Apply the techniques
Effectively handle possible objections
Ask for the appointment with confidence

Module One – Preparation

The need for making telephone appointments
Mental preparation
Timing
Location
Setting objectives
Preparing opening lines

Module Two – The techniques

Getting through to the decision maker
Opening the conversation
Presenting the benefit(s)of an appointment
Asking for the appointment
Handling possible objections
Confirming the details
Practical role-play to practice skills on specialist telephone training equipment

Scheduled Courses:

This course is not currently scheduled. Please contact us online, or call us at our Associated Training offices on 0115 9849940 for more details.

General Information:

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For further details about how we can help your business with its sales training needs, contact one of our specialist sales training advisers at our Associated Training offices on:
Telephone: 0115 984 9940
Fax: 0115 921 5352
Online Contact Form

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